Got Spam Ode

How Can I Stop Getting Spam?

Are you getting too much spam? We all are, but if you're a webmaster the word spam takes on a whole new meaning.

It’s not uncommon for the luckiest of email users to receive a dozen or so spam messages each day, while those of us who aren’t so fortunate receive hundreds.

The casual home user tends to be more fortunate, so this article is devoted to those of us with one or more website because webmasters are getting hit by spam … and hit hard.

The reason … a website doesn’t do you much good if you don’t give potential customers a way to contact you, and that normally means posting an email address on your website, where it is vulnerable to email address harvesting tools used by spammers. Domain registration records are also a common source used by spammers.

In order to conduct business online you now need to sift through the endless barrage of offers for herbal viagra, pornography, pyramid schemes, and so on.

With such a large volume of spam to contend with, it’s likely you’ve lost sales due to missing important emails that simply floated away in this sea of spam. And there's no way to really calculate the cost of that lost business. If you've missed email then how can you ever know how much business you've lost?

If you want to solve the problem, you need to be proactive because the sad reality is that if you do nothing, it will only get worse until finally it reaches the point where your email account has become totally and completely unmanageable. Fortunately there are a few options available to you.

Securing Your Domain Registration Against Spammers

First let's address the whois database, which is a publicly accessible database in which your domain registration record is listed … and that includes your email address. It's not uncommon now for people to be spammed at a brand new email address within hours of registering a new domain.

Go Daddy http://www.godaddy.com is a domain registrar that now offers private domain registrations. At the time of writing this article, they are the only registrar who currently offers this service. Hopefully in time, other registrars will pick up on this idea and offer the service too.

With a private domain registration, which costs only a few dollars more than a regular registration, your contact information including your email address will not be publicly accessible in the whois database.

That’s guaranteed to cut down on spam quite significantly as this very important source of addresses that spammers use, will no longer provide your address to them.

If you don’t wish to obtain a private domain registration, then there is another option that will be equally effective. Set up a new email address that you use only for the purpose of providing registration information for your domain name. You can easily scan email sent to that address for messages from your registrar, and delete the rest without having to read it.

Securing Your Website Against Spammers

The other major source, and by far the biggest source of email addresses for spammers is of course the mailto links on your own website. Email address harvesting or extraction software as it’s known is cheap, easy to use, and readily available … and it’s very effective. That means there are a lot of spammers out there with easy access to your email address.

Chances are hundreds or even thousands of spammers using such software have already harvested your address. And what can you do about this? You need to provide a way for your customers to reach you by email, or you'll lose business. There are steps you can take to prevent your email address from being harvested and used by spammers though, while still providing legitimate visitors to your site with a way to email you.

One solution is to make all the mailto links on your site point to a form instead, which will still provide a means for people to send you email. Provided you use a CGI script that doesn’t require the address to be embedded within the form itself, you can shield your address from email address extractors.

If you don’t want to require people to fill out a form to email you from your website, then you can get a little more creative. It is possible to put a mailto link on your site that when clicked will still launch the sender’s email program, and start a new message with your address in the To field … but without having to embed your email address in the mailto link where spam software can snatch it. Click below to see an example of how it works.

http://thewebhostcompany.com/cgi-local/email.cgi

It looks like a normal URL, and there's clearly no email address anywhere in the link, but when clicked, instead of loading a web page in your browser as you may have expected, your email program opens up.

How’s that possible you might ask? Simple. A little magic with CGI using Perl or PHP will do the trick. A free copy of a script that does this is bundled with Postmaster Pro, available at http://www.postmasterpro.com which is discussed below.

What About Spammers Who Already Have My Address?

So far we’ve discussed a few fairly simple techniques designed to prevent spammers from obtaining your email address in the first place. But, how do you deal with the spam you’re already getting? Your address is already out there. The solution is to either block or filter.

For either, you'll need software. For blocking, I recommend Postmaster Pro. If you prefer to filter then Spam Assassin is highly recommended. Both run on the server, so there is no need to download spam before filtering it out. That's a huge time saver if you're not yet on a high-speed connection. It also makes it a bit less likely you'll end up downloading a virus since email from untrusted senders, i.e. spammers will be significantly reduced.

Spam Blocking Software

Postmaster Pro which is available at http://www.postmasterpro.com takes a novel approach to blocking spam. It only allows email to be delivered after people who’ve sent you email have been placed on an approved sender list. But the interesting thing is that people who send you email can put themselves on your approved list. This is done simply by clicking a link in an email that automatically gets sent to them the first time they send email to you, which is perfect for those of us who don’t know in advance whom we should put on the approved list, i.e. if you’re running a business online. It also makes building and maintaining such a list very simple.

Given the fact that spammers normally use invalid return addresses, and those who do use valid return addresses seldom read email that's sent there, let alone respond to it (they receive thousands of failed delivery notifications, complaints, remove requests, and autoresponder messages every time they do a mailing) … it’s a very effective technique with no chance of blocking legitimate email, as is the case with filtering.

Spam Filtering Software

For those who would prefer to filter ... Spam Assassin is perhaps the best option. It is available at http://www.spamassassin.org. Once you have Spam Assassin installed, it will provide you with very powerful and flexible filtering tools. Spam Assassin is a mature product, having been around for quite some time. If you’re going to filter, Spam Assassin is about as good as it gets.

As with any filter though, you do run the risk of missing legitimate email from time to time. There really isn't a good way to tell how often this is happening unless you want to read all the email that gets filtered out, which negates the whole point of filtering. If you set your filters permissively enough though, you should be reasonably safe. For the first month or so after installing any filter, you should continue to read every single email in order to make sure it isn't set too restrictively to allow legitimate email through.

By using the techniques mentioned in this article, you can take back your mailbox, and dramatically reduce, if not eliminate spam.

Author, Sean Proske is the CEO and founding partner of thewebhostcompany.com which has provided reliable and affordable hosting since 1996.

Right Email Poem

Email tips and tricks

Excerpted from the upcoming book The Busy Person's Guide to a Profitable Website and PlanetLink's Enews - an email newsletter delivered for FREE to your computer. To subscribe, go to www.planetlink.com.

We'll explore the use and abuse of email and discuss how you can use it more effectively in your business.

Email has become the most used service on the Internet. According to a Gallup Poll survey, 52%, of email users says that sending and receiving email is their most common online activity.

Consider these statistics:

• By year-end 2002, there will be 135 million email users, representing 59% of the overall U.S. population of adults and teens.
  
• There were 409 million email boxes worldwide in 1999, up from 234 million a year earlier.
  
• When asked their opinion on spam, 42% of email users say they "hate it," 45% say they find it "an annoyance, but do not hate it," while the rest have no strong feelings either way .
  

Here's some tips you can use to make the most effective use of email:

Keep business emails specific and to the point.

In your replies to messages, quote or refer to the original message so that the person you are sending the message to doesn't have to look through past messages to follow the train of thought.

Have you service provider setup your email account so that you can use any address at your domain name. When you provide your email address in a form, make it something that you would associate with that company. If you get mail to your newly created address from a different company, you'll know how they got your address.

Use an email address with a domain name that is in your control. If you use an address at aol.com, earthlink.net. msn.com or any one of several thousand service providers, you'll have to continue to use that service provider in order to continue to receive your email. If you decide to change providers, any mail that is sent to you at the old address will be lost or returned. If you instead have email sent to an address at your own domain name, you'll always be able to access it - no matter who your service provider is.

PlanetLink can assist you in with setting up an email account, registering domain name, developing a sound and profitable Internet services plan, website design services, hosting services, application development, ecommerce and site promotion. For more information, call us at 415-884-2022 or email info@planetlink.com.

Steve Lillo author of Websites That Work! is the President of PlanetLink, a website design and consulting firm which specializes in creating websites which get results. They also provide their Web Rx Service for increasing the effectiveness of existing websites. PlanetLink can be reached at http://www.planetlink.com or by telephone at 415-884-2022.

Bulk Email Marketing Serenade

Bulk Email, Spam, and Email Marketing

Excerpted from PlanetLink's Enews - an email newsletter delivered for FREE to your computer. To subscribe, go to www.planetlink.com

This issue focuses on the effective use of email lists and bulk email for website and business promotion. Bulk email essentially consists of sending the same message to some number of recipients at the same time. Spam is characterized as sending bulk mail to recipients whom you have had no prior contact or permission.

The issue of whether or not to send Spam can be summed up in three words - "don't do it." While it's not currently illegal under Federal law, (although sending bulk non-approved faxes is), it is generally not permitted by Internet Service Providers under their "terms of service" agreement (PlanetLink's terms of service can be found at http://www.planetlink.com/policy.html). Most ISPs will issue a warning on the first occurrence and cancel a client's service on the second. The reason for zero tolerance is that while the responsible party can literally send millions of messages almost for free, the costs associated with sending, delivering and receiving spam are incurred by the recipient whose time is spent processing unwanted mail as well as the ISPs that transport and store email. A recent European Commission report found that the world wide cost is $9.36 billion per year.

The other reasons for not sending Spam are the impact it has on the reputation of the company and the risk of interruption or cancellation of service. The other issue of importance for ISPs whose client's repeatedly send spam is that mail sent from their network can be blocked by other ISPs trying to stop spam from reaching their clients; potentially affecting thousands of customers. Under California Bus. & Prof. Code Section 17538.45, sending spam through a mail server based in California is illegal and allows for damages of $50 per message.

So, if we can't send Spam, what can we us bulk email for?

Bulk email is great tool for keeping in touch with your clients and customers, sending newsletters, service messages, announcing special offers and more. It can also be used to keep in contact with prospects on an ongoing basis and is an effective sales tool for generating new business. Systems can be implemented that make it easy to send automated messages on a regular basis. Systems can also be implemented which make it easy for visitors to subscribe to your list. Subscriber management features also make it easy for you to add, delete, schedule and send messages as required.

PlanetLink can assist you in setting up an effective email list system for your business and can implement anything from a fully automated system to a manual system. For more information, call us at 415-884-2022 or email info@planetlink.com.

Important Tips:

• Create an opt-in email list on your website.
  
• Don't buy a database of email addresses and send them bulk email - this is Spam.
  
• Spam can be reported to http://www.spamcop.net.
  
• Collect email addresses on a "sign up sheet" at public events, trade shows and presentations. Let them know on the form that they will be added to your email list and give them a check box to confirm their participation.
  
• If you send bulk email to your list, make it easy for them to unsubscribe.
  
• In the bulk message that you send, remind them of how and/or why they are on your list.
  
• Be sensitive to your list - people are busy and they get lots of email.
  

Steve Lillo author of Websites That Work! is the President of PlanetLink, a website design and consulting firm which specializes in creating websites which get results. They also provide their Web Rx Service for increasing the effectiveness of existing websites. PlanetLink can be reached at http://www.planetlink.com or by telephone at 415-884-2022.

Newsletter Printing Opus

Creating A Great Print Newsletter

The traditional print media newsletter is still useful even in the rapidly changing age of the Internet and IT. Its uses are so multi-faceted that it can cover just about anything – from the company’s profile to promotions, home-order system and contests. Before the Internet homepage became so common, the newsletter was the main source of an organisation’s communication to its customers.

Even today, an organization should produce a good newsletter on paper before it starts to construct its homepage because it can learn about the impact and avoid similar mistakes being made on its web pages. Newsletters can also introduce customers and encourage them to enter its corporate website.

Here are some pointers to create a great newsletter:

Make it Accessible:

The newsletter can be strategically placed at the payment counter or the entrance of the shopping department. It should also be free to customers. Some departmental stores also include discount coupons that are attached to the newsletters.

Make it Personal:

A newsletter should be personal and convincing to the reader. It should include lots of writeups of model employees and how they have contributed to the organization. Employees should also be encouraged to contribute articles to it. Include a photograph of the contributor together with the article. This puts a face to the names and increases the organisation’s credibility. Encourage customers to vote for the best employee too.

Keep Readers Hooked:

A newsletter should include basic elements of “stickiness” such as contests and discount coupons, that keep readers coming back for more. Your readers will be less inclined to treat the newsletter as a “flyer” that they will quickly discard.

One easy idea is to create a large jigsaw of the company’s logo with separate parts found in different issues. Once completed, the customer can collect a prize.

You can also include interesting write-ups about your industry or expertise that suit your target customers. It is also good to encourage your alliance partners to co-produce the newsletter so that you can also use their distribution channels to give-away the newsletter.

Classifieds Area:

A newsletter can be a channel of communication and sales for the company’s customers. Creating a classifieds area will definitely generate more interest. The benefit to the organization too is enormous.

By analyzing the ads, the organization can learn a lot about the purchasing habits and other relevant demographics of its customers. This will be useful for the Sales and Marketing Department.

Introduce Your Website:

Once a newsletter reaches a certain level of readership, you can then promote your organisation’s newly created website. You can also create a contest for customers to design your company’s website.

This makes sense as they will be the ones whom your company is targeting in the first place. This will also ensure that your website will have some “hits” in its initial months.

Feedback Channel:

A newsletter can also be used to generate feedback about the company’s service and products. This will help the Personnel Dept. improve the customer service. The best letter received can also be awarded a prize.

This article is contributed by Colin Ong TS who is the Founder of 12n Online Community http://www.mrmc.com.sg/12n and MR=MC Consulting http://www.mrmc.com.sg.

Email Marketing Opus

Taking Email Marketing To The Next Level

How to use the latest e-messaging strategies to increase profits.

Many types of Internet advertising don't work as well as they once did. People have gotten used to banners and don't click on them. Some ezines have failed to keep their readers' interest and ads sometimes get less response. Search engines are overflowing with submissions. Getting your site listed high is almost impossible.

More and more businesses and organizations are now turning to email marketing to keep profits rolling in. While an increasing number of people say they rarely surf the Net, the vast majority of North Americans check their email every day.

Email marketing is the most effective and efficient way to influence purchases and keep customers informed and happy. It is also extremely inexpensive. Where you might have mailed out one printed customer update every month, you can now email one every week for a fraction of the cost.

Increasingly, companies need to embrace email marketing in a big way in order to stay competitive. Those who formerly used a service to send out their newsletters, sales info, and consumer updates are now doing all the emailing themselves.

New technology that is powerful yet easy to use allows anyone to handle email jobs that previously required expensive professional help. Many companies are bringing their email campaigns in house in order to have more control, grow their email efforts, and decrease costs.

Here are four features you will want to use in your email marketing efforts:

* Include HTML in your email messages. Most email programs are now equipped to read HTML. Your logo, banner, bullets, and color elements can make your message jump off the screen. You can even include forms that allow customers to order instantly from your message. You take advantage of impulse purchases that can lead to big increases in sales. *Important - Make sure you have pre-qualified your recipient - do they want to receive HTML messages!

* Use a campaign manager feature to schedule when your email messages will be sent out. You can prepare an entire months' worth of messages and tell the manager which weeks, days, or hours to release them to your list.

* Take advantage of a POP import feature. It automatically takes the email addresses from messages you receive and puts them on your mailing list. This insures no one who requests information from you is left out of your next update. This also helps you grow your list as fast as possible. You can even use a feature that automatically unsubscribes those who ask to be removed from your list. Many companies say this saves them hours of work each week.

* Make sure the software you use to send your messages includes a walk-through wizard. You get step-by-step instructions on how to do any task you wish to achieve. Instead of waiting for the tech guy to show up, you can speed through the job on your own.

Author, Karen Fegarty, is with MailWorkZ. MailWorkZ has been instrumental in developing new email technology. MailWorkZ's award winning email marketing tool, is key to reaching your customers in a highly efficient, personalized manner. Reach Karen at karen@mailworkz.com.

Email Opus

Just Write an Email

How did you sell your last product? Imagine that I am a newbie writing you an e-mail after reading your ebook. How would you answer the question? I bet you could send me a 300 word reply in no time. Words would flow from your keyboard as fast as you can type. You have just written your next article. Don't think so? Too easy? Read the next paragraph.

Robert Allen has written you an e-mail. He needs you to write a chapter in a new book that he is putting together and he needs it in a week. Are you up to the task? Can you have it done in time? The theme of the chapter: the unique way that you sold your last product. Okay, start writing. How long did it take you to write the first sentence? A hour, two. Remember, millions of readers will be viewing the results.

If you want to, do both exercises above and compare the results. Which piece reads better? Which one sounds like a high school textbook? Read them aloud and I bet the answer becomes clearer. You would be proud to let anyone read the e-mail addressed to the newbie but create a pen name for the book chapter. Why is there a difference here? Both of the subjects were the same. The same person wrote both pieces. Or was it the same person?

In example one, you were yourself. You were just answering a question. You were more than happy to explain your knowledge to someone who just casually wrote you an e-mail. In example two, you became "the author". Maybe you had to outline the chapter first, make notes, research it. In other words, do as many things as possible to put off what you really sat down to do. Just write. After all, with thousands of readers critiquing your work, everything has to be perfect. There is no room for mistakes. And yet the e-mail reads better.

So why not write an e-mail. The next time you have a great idea for an article, turn that idea into a question and e-mail it to yourself. Well, you don't actually have to go that far, but if it helps, do it. Then all you have to do is reply to it. Don't worry about grammar. Don't worry about going off on a tangent. That tangent may be exactly what you need to make your article, oops, "e-mail" stand out. Just explain everything you need to in order to get your point across. If you need to, click "Create" in Outlook and start writing. Try it. And don't follow the instructions in the next few paragraphs until you are done with your e-mail.

When you are done, read it out loud. Any time you slow down or stumble over the words, cut those word out. Any part that sounds like your sixth grade English teacher instead of you, chop it. Take no prisoners. You will know your own voice when you hear it. Just listen for it. Your readers want a new perspective just as much as they want information. You are not writing for the New York Times and you definitely don't want to become Joe Friday. Slip the facts in with your personality and your readers will be flocking to your web site in search of more info. Or for that matter, they will be flocking just about anywhere you want them to flock.

Don't forget to make sure you covered everything that you needed to cover. If you need add a word here and rearrange paragraphs there, do so. Once the idea is alive in your e-mail, it is hard to kill it. Don't worry about that. Just make your e-mail complete. You will know when it is. You will get that feeling that is hard to explain, but involves printing your article out, sticking it to your refrigerator, telling your neighbors, and rehearsing for your Pulitzer Prize acceptance speech. If you notice any of these symptoms, your can now safely begin to refer to your "e-mail" as an article without killing it or triggering writer's block.

Use this method as described and I promise you will become a much more productive writer. So how did you make your last online sale? Write me an e-mail.

P. S. I did write this in Outlook and addressed it directly to you.

Author, Stephan Miller, is a ebay seller, freelance programmer, writer, and webmaster at http://www.profit-ware.com, Home of Hotbid Auction Market Analyzer.

Email Writing Poem

Related Themes: Essay, Essay Writing, Writing Job, Writing Short Story, Freelance Writing, Freelance Writing Job, Internet Job, Writing Job Description, Work At Home, Extra Income, Technical Writing Job, Poetry Contest, Short Story Contest, Songwriting, Songwriting Contest, Writing Lesson, Writing Software, Writing Skill, Writing Fiction, Writing Contest, Effective Writing

Sometimes email messages can get quite long,
And you can soar as the sun will rise:
It dressed up like crazy ping-pong
Player that gives us all a big surprise!

Writing Effective Emails

Sometimes email messages can get quite long, especially when you quote much of the material that has been sent in previous emails. Also, emails often get long if you have a lot to say or you need to give a comprehensive overview of a particular business situation.

Most people tend to find that the letters and emails they receive that are short are the ones they responded to most positively and had the best feelings about. Long letters do get a positive response — however, almost invariably, long communications are only given a positive rating if we have a very close and warm relationship with the person who has written to us. We rarely feel positive towards acquaintances and people we do not know, who send us long letters or emails. This has important implications for people using email in business. The vast majority of your emails at work are going to be sent to people you do not know or have only the slimmest of relationships with. Hence anything other than a short email is likely to lead towards a negative feeling in your reader. Play safe; keep it short!

This is all very well in theory, of course, but in practice, particularly at work, you need to include a lot of material. The answer is to treat the email as though it were a covering letter. Then attach the main text as a separate word processor document. All email programs can attach files to them, yet vast numbers of emails are sent without using this facility. The advantage of putting your main material in an attachment is that your recipient immediately views your message in a positive light because it is short and to the point. You should summarise the content of the attachment in a sentence or two — in that way your reader can gain all they need to know, without having to open the attached file. However, if they need more depth you have provided it for them.

One technique you can use for shortening your email is to write the main message in your word processing software, with all the detail you need. Then take a break, do something else and later on, read through your text. Now try to summarise it in a few sentences – that summary should be the main part of your email. Trying to summarise something you have just written is difficult as all the detail will still be in your mind. That’s why taking a break can help you as you leave your mind uncluttered and make summary writing much easier. Your summary email, together with the word processor document as an attachment is much more likely to please your recipient. This means there is considerable value in taking time to construct your email properly, rather than just dashing something off.

Another way in which you can be sure of keeping emails short is to avoid ‘quoting’ vast amounts of previous emails. One of the benefits of the ‘reply’ button on email programs is that you can quote the previous email. In this way the recipient can easily see what you are responding to. However, since many emails go back and forth between various people, the message can quickly become very long indeed — even though most of it is material from previous messages. The answer to solving this is to only quote what you need to send someone in order to make your reply understandable. By all means, press the ‘reply’ button to quote the original email, but then go through the quoted text and delete everything that is irrelevant to what you are going to write about. Doing so is seeing the message from your reader’s viewpoint — they don’t want to wade through the original text (their own!) just to see which point you are commenting on. It is much easier from their viewpoint if your reply is clear. In other words, only use selective quoting — not wholesale quoting of emails as is the most common practice.

An additional reason why some emails are so long is because the author is trying to cover various topics. They are almost ‘brain dumping’ everything they can think of that is important or relevant to the reader. Meanwhile, the poor recipient has to work their way through this mess to try and find out what is important. Good communication, particularly to people we don’t know, is focused communication. That means, in essence, that each email should be about one topic and one topic only. A hint to this is given in the email software itself where you have to type a ‘subject’ for your email.

If your emails are about more than one subject – stop! Each email should only be about one subject. Your recipient will react far more positively if you sent four separate short emails about four subjects than trying to cram all the material into one, inevitably longer message. Also, when these separate messages get replied to, the quoted material is shorter. Hence, think always, one message — one email.

Writting by Graham Jones, author of Effective Email an e-book priced at Ј9.99. For more details or to download a copy now go to http://www.effective-email.biz.

Email Marketing Opus

E-Mail Newsletter Marketing Essentials

If Gutenberg were alive today he would be in publishing heaven! Forget the printing press, the web has fast-forwarded self-publishing in ways that are evolving so rapidly it's becoming difficult to integrate technology and process to leverage the opportunities. Any company, regardless of their size and marketing resources should be publishing an opt-in e-mail newsletter - it's a very low cost way to build community with customers, keep suppliers/partners/other informed and generate new business.

How do you get started? You must decide up front if you have the marketing expertise to develop your "newsletter creative" in-house and how you want to manage the distribution of your newsletters. Many companies turn to agencies/marketing services firms to help them develop the actual newsletter creative and also outsource part of the process to ASP (Application Service Providers), who handle all facets of the list distribution, signup and ongoing management.

Content format can be critical to the effectiveness of your newsletter - we typically don't recommend HTML (text with images/graphics embedded) format unless our client's product or service is very consumer-focused Plain old text is not as glamorous as HTML but it's a lot more effective in most cases - people want information, not fancy eye candy that's appealing to marketing geeks - keep your message, simple, to the point and with customer success stories or references when/where you can to drive credibility.

It's relatively simple to use a Word processor with a mail merge program to integrate the addresses (depending on the volume) with your message and then send out via your ISP. But, doing it in house can be very time consuming - you have to deal with inbound requests for people who want to be added to your list, "unsubscribes" (people who want to be deleted) and integrate your web site into the process, so people can automatically sign up with a back end auto-responder (automatic message) that confirms their sign up.

Most companies utilize an Application Service Provider ("ASP") to outsource the list hosting, signup and unsubscribe management processes and web site integration - typical costs are under $50. per month based upon your number of subscribers (on average up to 10-30K), frequency of your newsletter mailing (rule of thumb would be 2-4 times per month) and other specialized features, such as bounce back deletions (deleting any e-mails that have a "bad address") and making the HTML code available with a graphic to sign up people directly from your web site. Be forewarned, most list hosting providers tell you up front they reserve the right to delete your account if they catch you spamming thousands of people whose e-mail addresses were not "opted in" (given to you with permission to market to them).

What do you want to look for in an ASP List Hosting Provider? You want great customer service, an online interface that enables you to easily manage the process, the ability to easily to cut and paste your text (newsletter copy), instant distribution of your newsletter and the ability to know at a glance how many subscribers you have on an ongoing basis and the number of new subscribers and unsubscribers.

There are lots of list hosting companies out there - I'd recommend including two on your short list. One of the oldest, most well established companies that has consistently won rave reviews for excellence in customer service is Sling Shot Media, LLC www.listhost.net - they've been hosting since 1998 (ancient in web time) and offer a wide range of consulting services related to all aspects of newsletter marketing. The other company to check out would be Microsoft's bCentral Services www.bcentral.com which offers list hosting as one of its services. I can't give them rave reviews for customer service, as they make you pay extra for anything more than e-mail support which can be a hassle at times. But, their list hosting interface is easy to use, works well most of the time and they are price competitive.

Finally, one of the biggest marketing challenges facing many small to medium sized companies is generating a newsletter subscriber list. I don't have sufficient space in this column to address this challenge - but, it's a classic go/no go situation; the longer you put it off the harder it becomes, so get started, the upside rewards are too significant to delay!

Lee Traupel has 20 plus years of business development and marketing experience - he is the founder of Intelective Communications, Inc., http://www.intelective.com, a results-driven marketing services company providing proprietary services to clients encompassing startups to public companies.


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Email Signature Success Key Serenade

7 Key Items To Include in your Email Signature File

One of the most important and often overlooked methods of promoting your on line business or service is your email signature file (sometimes called a "sig"). There are two types of signature files, one is the more simple one at the close of each email, the other might be attached to writing or discussion group posts, etc. and is sometimes called a byline.

Regardless of the usage, having an effectively written signature can make the difference in higher sales, more networking contacts and more prosperity for you today! Using the following as a guide, to build a signature file that will help you meet your needs, and reach your goals.

1. Your Name and the Name of Your Business. You cannot build your brand or name recognition without it. No one would forget to include this, right?

2. Your email address. If you have written compelling content, people will want to contact you. Having your email address immediately available (and clickable) is the best means to satisfy the need to "do it now". Since some email clients don't recognize and hotlink email addresses, consider putting the mailto: in front of your address. This ensures your address is a hyper link (i.e. mailto:kevin@d... )

3. Your Web Address. People will be enticed to take action immediately if the information is readily accessible, and like your email address, being an active link is always the best. Don't forget your URL! While it may be best to send them to the home page, the content of your writing may suggest you send them to a specific page. If so, use that address in your signature file.

4. Phone Number. Email is great, and the web is nice, but people often like to connect with you at a different level. Make sure they have the information so they can! If you have a toll free number, consider adding it (and letting people know that it is toll free). If your toll free number but is only available in your home country, either leave it out, or note where it will work. Remember your fax number too!

5. Statement of Mission or Purpose. If your business has a Unique Selling Proposition (USP) include it here. This is a short sentence that differentiates you from others in your business. If you don't have a USP yet (create one!), include a descriptive tagline about you and your business.

6. A Reason why they should contact you now. If you have written an effective article or post, suggest an additional resource you could provide to them, or a way you could help them. Make sure they know how to quickly request this additional help.

7. Ways to Read More. If you produce an ezine, let people know that it exists and how to subscribe. Again, make it easy with a hyperlinked email address (see number two above) or a URL to subscribe from the web.

Overall, while there are no hard and fast rules regarding your signature file, there are some guidelines. Your "sig" in your everyday emails might be shorter - not containing each of the items above, while sigs for your article or posts may be longer. Use your good judgment, use this list of guidelines, and experiment to find what works best for you.

Julie Jordan Scott (julie@5passions.com ) and Kevin Eikenberry (kevin@discian.com ) are speakers, writers, consultants and people who help organizations and individuals reach for - and achieve their goals. Both have content rich websites and free email offerings. To learn more go to http://5passions.com and http://discian.com.


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